Telegraph lead us to an organisation called Residential Property Tribunal Service, which provides an independent and fair tribunal service for resolving disputes between landlords and tenants. Participants don’t need a lawyer, they can represent themselves, and in the majority of cases they don’t have to pay any court fees later, as the problem gets solved.

The service does not have the power to deal with all types of dispute about rents, and cannot become involved in disputes about commercial property. They resolve issues with:

- Rent When the landlords want one figure and the tenants want another;
- Service charge When tenants dispute the maintenance charges for the common parts;
- Buying the freehold When tenants can’t agree a price with the landlords;
- Leasehold extension When a tenant wants to extend their lease at a new rate;
- Breach of lease When landlords say a tenant has breached his lease, and the tenant disagrees;
- Right to buy When local authority landlords won’t sell to the tenants.

On their website they have a record of the decisions they have made on their file, if you want to have a look.