London estate agency DP Estates in Crouch Hill N8 has been expelled from The Property Ombudsman redress scheme after failing to pay £817 following a single complaint.

EAT reports:

The Ombudsman found the agency failed to provide a copy of the tenancy agreement prior to occupation by the tenant; did not notify the landlord of key terms in the new tenancy agreement; showed a “destructive / unprofessional” attitude because another agent was instructed to sell the property; and omitted to meet complaints with appropriate response and failed to respond to phone calls and emails throughout the period 2005-2007.

The firm will not be able to sell properties without belonging to a redress scheme can legally still deal in lettings.

Property Ombudsman offers free dispute solving for all the registered firms’ clients, and has the powers to award compensation should you be treated badly. Find out if your letting agent is registered with the scheme HERE.

This entry was posted on Wednesday, June 3rd, 2009 at 11:17 am and is filed under Letting Agents. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.