One step closer to the licensing of the letting agents…

Citizen Advice Bureau has just released an interesting report named – “Let Down”. According to the survey, private tenants are badly let down by a system that allows letting agents to operate completely unchecked, routinely ripping off tenants by imposing unjustified and excessive charges and providing a poor or non-existent service.

Key points from the report:

- The absence of any statutory regulation of letting agents means that using an agent can be a costly and risky business for tenants.

- An online survey of 1,330 tenants who visited the Citizens Advice website over a 3 month period, found that 73% were dissatisfied with the service provided by their letting agent.

- Common concerns included difficulties in contacting the agent, serious delays in getting repairs carried out, inadequacies in the protection of clients’ money and the frequency with which additional charges were made.

- A survey of 424 letting agents found that 94% imposed additional charges on tenants on top of the tenancy deposit and rent/rent in advance. There was huge variation in the size of these charges. The charge for checking references ranged from £10 to £275 and the charge for renewing a tenancy ranged from £12 to £200. In some cases additional charges for a tenancy amounted to over £600.

- Less than 1/3 of agents willingly provided full written details of their charges to CAB workers when asked.

- Sixty one per cent of the tenants in the survey said that paying these charges was a problem. Some had to borrow the money, others had difficulty paying other bills or went into debt.

- More than a quarter of the agents said they did not let to tenants in receipt of housing benefit – a figure which rose to 48% in the south east.

- This report calls for the statutory regulation of letting agents. In order to obtain a licence, agents should be required to demonstrate professional competence, have adequate client money protection arrangements and operate a system for handling complaints and redress.

- Regulations should also specify that no additional charges should be made to tenants for activities which are part of the routine letting and management process. The cost of this work should be included in the rent paid by the tenant and/or the management fee paid by the landlord.

- The regulator must take a pro-active approach to compliance and should have an appropriate range of regulatory tools to enforce this. The ultimate sanction should be the withdrawal of an agent’s licence to operate.

- The Departments of Work and Pensions (DWP) and Communities and Local Government (CLG) should consider how housing benefit reform can address the reluctance of letting agents and landlords to let to tenants in receipt of housing benefit.

Download Let Down (*pdf).

This entry was posted on Thursday, May 21st, 2009 at 11:19 am and is filed under For Tenant, Letting Agents. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.